Privacy Policy

Effective date · September 25, 2026

At PetVision AI, your privacy is treated with the same care we give a pet profile. This policy explains what data we collect, why we collect it, how long we keep it, and the rights you hold over it. It covers the PetVision AI mobile application and this website.

1. Data we collect

• Account information — you can use PetVision AI without creating an account; in that case we hold only an anonymous identifier. If you choose to sign in with Google, we receive your email address, display name and profile picture.
• Pet profile data — name, species, breed, sex, date of birth, photos, weight history and the health or behaviour notes you enter. Stored on your device and, when you are signed in, synchronised to your account.
• Your own photo — only if you use the Daily Match or Soulmate features, which compare a picture of you with a picture of your pet. It is analysed and not retained on our servers.
• Your date, time and place of birth — optional, and used only by the astrology-themed compatibility feature. It is stored on your device and sent to the AI provider to generate that reading.
• Health tracking plans — if you start a tracking plan (for example after vomiting, a urinary problem or surgery), we store your daily answers, the dates they were given, and a log of which alerts the app showed you and when. Some questions concern your own routine, such as whether your pet was left alone that day; these answers are used only to interpret your pet's condition and are never used for advertising. The data is stored under your account and deleted with it.
• Veterinary documents — PDFs or images you upload for a plain-language summary. The summary is produced by the AI provider; the file itself stays on your device.
• Photos and videos you submit for analysis — used by our AI features (Roast, Behaviour, Health, Training and similar). They are sent to our processing service, analysed, and not retained on our servers afterwards.
• Location — precise or approximate, and only while you are using the "nearby vet" or weather features. It is used to find results near you and is not stored on our servers.
• Device identifier — we derive a one-way cryptographic hash of your device identifier. It lets us run the free daily PetCoin allowance per device and prevents abuse of that allowance. The hash cannot be reversed to identify your device.
• Notification token — a push token issued by Firebase Cloud Messaging so reminders can reach your device. It is stored under your account and removed when you delete it.
• Advertising identifier — your device's resettable advertising ID is used by Google AdMob to deliver ads. See section 4.
• Purchase history — subscriptions and one-off purchases are processed by Google Play and recorded through RevenueCat so we can restore your entitlements.
• Usage and diagnostic data — which features are used, in aggregate, together with error information that helps us fix crashes.

2. How we use it

• To produce personalised analysis, training plans, tracking-plan alerts and recommendations for your pet.
• To keep your pet profiles available across your devices when you are signed in.
• To operate the PetCoin allowance, subscriptions and purchase restoration.
• To show advertising to users on the free plan.
• To measure app performance, stability and user experience.
• To compute anonymous community rankings (Mischief League and other community leagues).

3. What we never do

We do not sell your personal data. We do not share your pet photos with other users unless you publish them yourself. We do not use your photos to train our own models.

4. Advertising

PetVision AI is free to use and is supported by advertising. Ads are served by Google AdMob, which may use your device's advertising identifier to select and measure ads. Rewarded ads are optional: you choose to watch them in exchange for PetCoins.

You can reset or delete your advertising identifier at any time in your device settings, under Google · Ads. Subscribing to PetVision AI Premium removes ads from the app.

If you are in the European Economic Area or the United Kingdom, you will be asked for your consent before personalised ads are shown, and you can change that choice later in the app settings.

5. Service providers

Your data may be processed by the following providers, strictly to deliver the service:

• Google — Gemini (AI analysis), Cloud Text-to-Speech (voice playback), Firebase Authentication, Cloud Firestore and Cloud Storage (accounts and sync), AdMob (advertising), Google Play Billing (payments).
• Groq — a backup AI provider used only when the primary provider is unavailable, so a request does not fail.
• RevenueCat — subscription and purchase management.
• Cloudflare — hosting of this website and of the service that routes AI requests.
• OpenStreetMap Nominatim — converting coordinates into a place name.
• Open-Meteo — local weather information.
• Giphy — optional animated stickers.
• Retail partners — the Market section links to third-party stores. When you open a product, that store's own privacy policy applies. Some links may earn us a commission, which never changes the price you pay.

6. Data retention

Pet profile data and health tracking answers, including the alert log, are kept while your account is active. Photos submitted for analysis are discarded once the analysis is returned. Anonymous league scores are retained so rankings stay consistent.

7. Deleting your account and your data

You can delete your account and its data from inside the app, under Settings, then the account card at the top of the screen, then Delete account. This removes your profile, pets, records and synchronised content.

You can also request deletion without installing the app by writing to support@petvisionai.app from the email address linked to your account. Step-by-step instructions are on the Delete Your Account page. We complete deletion requests within 30 days. Anonymised data that can no longer be linked to you, such as aggregate league totals, may be retained.

8. Children

PetVision AI is not designed for users under 13 years of age. We do not knowingly collect data from children below this age. If you believe a child has provided us with personal data, contact us and we will remove it.

9. Legal basis for processing

Where data-protection law requires us to state a legal basis, we rely on the following:

• Performance of a contract — account data, pet profiles, purchases and the AI features you actively request.
• Legitimate interest — the device hash used to prevent abuse of the free allowance, security logging and rate limiting.
• Consent — location, camera and notification permissions, the optional birth details used by the astrology feature, and personalised advertising. You may withdraw any of these at any time in your device settings, which stops that processing for the future.
• Legal obligation — retention of purchase records required by tax and commercial law.

10. Automated moderation

Photos uploaded to a public pet page are checked automatically by an AI model before publication, to keep obviously unsuitable images off the platform. If a photo is refused you can object and ask for a human review by writing to us; no other automated decision produces legal or similarly significant effects for you.

11. Advertising consent

In the free tier we show advertising through Google AdMob. For users in the European Economic Area and the United Kingdom, a consent dialog appears before personalised advertising is enabled, and you can change or withdraw that choice later from the app's settings. If you decline, you still see advertising, but it is not personalised.

12. Your rights

Depending on where you live you have the right to:

• learn whether we process your data and request access to it;
• have inaccurate data corrected and incomplete data completed;
• have your data deleted;
• ask us to restrict processing while a dispute is resolved;
• receive a copy of your data in a machine-readable format and have it transferred;
• object to processing based on legitimate interest, and to withdraw consent at any time;
• not be subject to a decision based solely on automated processing that significantly affects you;
• claim compensation for damage caused by unlawful processing.

To exercise any of these, write to support@petvisionai.app from your registered address. We reply within 30 days. If you are not satisfied with our response you may complain to your national data-protection authority — in Türkiye, the Personal Data Protection Authority (KVKK Kurumu, kvkk.gov.tr); in the European Economic Area, the supervisory authority of the country you live in.

13. International transfers

Our providers operate globally, so your data may be processed outside your country of residence. Where required, transfers rely on the European Commission's Standard Contractual Clauses or an equivalent safeguard.

14. Changes to this policy

If we change this policy we will update the effective date above and, for significant changes, notify you inside the app.

15. Contact

For any privacy question, write to support@petvisionai.app.